Volley lets you request money from friends or pay a business, all without entering account numbers or card details.
Open banking
Open banking is a new, safe way to connect apps like Volley directly to your bank account. It’s approved by your bank, so your money and information are protected.
Volley can only make payments that you approve, and we’ll never ask you to give us your bank password.
Open banking is developed by
Volley lets you make a payment via a link or QR code.
Every bank is different, but most let you approve right in your banking app. Some may need an extra step in your browser. Select your bank below to see what to expect.
Volley is designed to be secure, but knowing what to watch out for gives you extra protection. Here are some quick tools and safety tips for any payment, anywhere.
Check the account details
Volley verifies everyone's account details before they can share a payment request, so the name you see is their real account name. Always check it matches who you’re expecting to pay. If something looks off, don’t make the payment.
Add a selfie
When you sign up, Volley asks you to take a selfie in the app. This helps friends recognise you and gives everyone confidence they’re paying the right person. Only people you share requests with can see your selfie, so have fun with it!
Know when you’re paid
You'll get a Volley notification as soon as someone pays you. We’ll also tell you when you can expect the money to hit your account. No more relying on screenshots or wondering if you’ve been paid.
Scan to pay in person
Volley's QR codes let you quickly pay someone in person without having to share or type any personal details. Not only this, but they stay fresh and expire once used, so you can’t accidentally make the same payment twice.
Never share your username or password
Unlike other services, Volley won’t ever need access your username or password to access your bank account. Only ever enter your login credentials on your bank’s website or app — and nowhere else.
Beware of common scam techniques
Only scammers will try to pressure you to do something quickly. If in doubt, always ask to pay the next day. They also commonly try to impersonate people you know. If you’re unsure, confirm the request is real via a trusted channel.
Double check links
Volley requests are designed to be shared where you already chat with friends — like Messenger, Instagram, or WhatsApp. Always check the link comes from app.volley.nz.
Open banking lets apps like Volley connect securely to your bank, giving you more control over your data and payments. Think of it as adding useful features to your bank account.
From December 2025, the Customer Product and Data Act will regulate what apps can access and require them to meet strict accreditation and security standards — all designed to keep your money and personal data safe.
Open banking payments are final and can't be reversed, just like regular bank transfers. That's why Volley verifies account details and helps you confirm you're paying the right person.
Payments made with Volley will leave your account instantly, but typically take an hour or two to show up for the recipient. In the evenings it's different, payments made after 11:59pm won't be processed until 9am the next morning. Payments are processed 7 days a week, 365 days a year.
You can't rely on a screenshot from someone saying they’ve paid as images are very easy to fake these days. Volley lets you check the status of any payment request you’ve made and we’ll also send you a notification as soon as a payment has been made to you.
If you have any other questions, contact us directly in the Volley app by clicking on the Feedback icon or by emailing us at support@volley.nz.
To make a complaint, you can contact us at volley.nz/complaints.
