Make a complaint

Have an issue and need help? Let us know and we'll do our best to fix your problem. Making a complaint is free.

How to make a complaint

You can make a complaint by:

• Emailing us at complaints@volley.nz

• Filling out our contact form

Please include your name, any relevant transaction details, and a description of the issue.

What happens next?

Once received, we'll acknowledge your complaint, then conduct a review. We'll respond with the results of the review within 10 working days and keep you informed if the review needs more time to complete.

If we can't resolve your complaint, or you're not satisfied with the outcome, you can refer your complaint free of charge to the Financial Dispute Resolution Service:

• Address: PO Box 2272, Wellington 6140
• Phone: 0508 337 337
• Email: complaints@fdrs.org.nz
• Website: fdrs.org.nz