Make a complaint

Have an issue and need help? Let us know and we'll do our best to fix your problem. Making a complaint is free.

How to make a complaint

You can make a complaint by:

• Emailing us at complaints@volley.nz

• Filling out our contact form

Please include your name, any relevant transaction details, and a description of the issue.

What happens next?

Once received, we'll acknowledge your complaint then conduct a review. We'll respond with the results of the review within 20 working days and keep you informed if the review needs more time to complete.