Staying safe with Volley
Learn how Volley helps protect your payments.
Making payments safely
Volley lets you request money from friends or pay a business, all without entering account numbers or card details.
Open banking
Open banking is a secure way to connect apps like Volley directly to your bank account. We can only make payments you approve, and we'll never ask for your bank password. As an accredited requestor under the Consumer Data Right, we're also approved by your bank and regulated by MBIE, so your information stays safe.
How it works
Volley lets you make a payment via a link or QR code. Every bank is different, but most let you approve right in your banking app. Some may need an extra step in your browser. Select your bank below to see what to expect.
Secure by design
Volley is designed to be secure, but knowing what to watch out for gives you extra protection. Here are some quick tools and safety tips for any payment, anywhere.
Download the Volley app
Get the Volley app to make scanning QR codes easier and safer. It warns you about suspicious codes with built-in fraud protection, and some payments will require the app for added security.
Add a selfie
When you sign up, Volley asks you to take a selfie in the app. This helps friends recognise you and gives everyone confidence they're paying the right person. Only people you share requests with can see your selfie, so have fun with it!
Check the account details
Volley verifies everyone's account details before they can share a payment request, so the name you see is their real account name. Always check it matches who you're expecting to pay. If something looks off, don't make the payment.
Know when you're paid
You'll get a Volley notification as soon as someone pays you. We'll also tell you when you can expect the money to hit your account. No more relying on screenshots or wondering if you've been paid.
Scan to pay in person
Volley's QR codes let you quickly pay someone in person without having to share or type any personal details. Not only this, but they stay fresh and expire once used, so you can't accidentally make the same payment twice.
Things to look out for
Other ways to stay safe.
Never share your username or password
Unlike other services, Volley won't ever need access to your username or password to access your bank account. Only ever enter your login credentials on your bank's website or app — and nowhere else.
Beware of common scam techniques
Only scammers will try to pressure you to do something quickly. If in doubt, always ask to pay the next day. They also commonly try to impersonate people you know. If you're unsure, confirm the request is real via a trusted channel.
Double check links
Volley requests are designed to be shared where you already chat with friends — like Messenger, Instagram, or WhatsApp. Always check the link comes from app.volley.nz.
FAQs
Frequently asked questions.
Get in touch
If you have any other questions or concerns, please don't hesitate to reach out.